Brenda Boss Family Resource Center

Brenda Boss Family Resource Center

Artist rendering of the Brenda Boss Family Resource Center.

Bear Valley Community Healthcare District – Brenda Boss Family Resource Center

Frequently Asked Questions 

 What is the Brenda Boss Family Resource Center? 

A one stop health and educational resource facility to address the needs of both the community and visitors.  The Center is part of (owned and operated by) Bear Valley Community Hospital. For nearly 40 years, this hospital has provided easy-access emergency medical and acute care, here on the mountain, close to home. When other rural hospitals have closed, OUR local hospital continues to remain open to provide life-saving emergency (ER) medical care, acute care, skilled nursing, and related medical services.


Why is this facility needed?  

The healthcare environment is undergoing dramatic change as both demand for affordable medical services and the cost of services are increasing.  The BBFRC will help improve health services and the financial stability of the only hospital on our Big Bear mountain by successfully adapting to changing public financial reimbursement procedures.  Rural health clinics like the Big Bear Lake Family Health Center (FHC) and the Big Bear City Rural Health Clinic (RHC), serve between 1000-1300 local patients per month. Relocating to the BBFRC will allow them to provide improved clinical health services in a modern health clinic while also significantly improving state and Federal patient reimbursement results for services provided by aligning to the new State and Federal reimbursement procedures and systems.  This is especially important for a small rural hospital like Bear Valley Community Hospital, where financial stability is critical to keeping the Hospital and ER open and fully operational.

Where is the Center located?

The Center is located adjacent to the west side of Bear Valley Community Hospital.  The Hospital (and the Center) are located on the south side of the lake at 41870 Garstin Drive (off Big Bear Boulevard between Moonridge Road and Summit Drive) in the city of Big Bear Lake.

What services will be provided at the Center?  Who will be served?

Several important medical and health-related programs and services will move in together under ONE roof at the Brenda Boss Family Resource Center, including:

  • The Family Health Center.  The Family Health Center has nurse practitioners that are not only knowledgeable but also caring and devoted to quality care. They have caring doctors who provide services for the whole family, including; tele-mental health, family practice, internal medicine, chronic pain management and cardiology.
  • Comprehensive Perinatal Services Program (CPSP). CPSP provides educational support along with resources to Medi-Cal eligible pregnant women, from conception through 60 days postpartum. In addition to standard obstetric services, women receive enhanced services in the areas of nutrition, psychosocial and health education.
  • Who do we serve. We serve both the community and visitors, providing care to those with or without insurance.  We gladly accept PPO Insurance, Medicare, MediCal, and private pay clients with a substantial discount to patients who pay at the time of service.
  • The Mom & Dad Project.  The Mom and Dad Project receives funding from multiple public and non-profit agencies including First Five San Bernardino, WIC, and United Way.  In it’s new home at the BBFRC the Project will continue to provide needed parenting education/resources to local residents attracting new revenues from others that can help improve local patient treatment and recovery.

Who will benefit from the new Center?  How?

Community members, visitors and residents benefit from all the doctors, resources and programs provided.  Anticipated benefits include:

  1. More patient/exam rooms for the growing demand of much needed medical services. (The FHC & RHC consistently sees between 1,000 to 1,300 visits per month combined. In the last 2 years the clinics have experienced a 26% growth in patient volume.)
  2. Improved clinical services in a modern facility provided by nurse practitioners and physicians. (This more affordable service model is a nationwide trend). The staff includes 3 RN’s, 4 LVN’s, 8 Medical Assistants and 10 clerical support staff.
  3. A facility where local residents can go to meet many of their primary medical care needs more affordably. (Currently if patients pay for their visits at the time of service, services with a mid-level provider may be discounted up to $30.00.)
  4. A “One Stop Shop” facility where patients and clients from multiple programs can utilize medical and support services in one convenient location.
  5. New Medical Services such as TELEHEALTH will allow access to many different medical specialties such Mental Health Services, Dermatology, and Cardiology.
  6. The Center will have 12 exam rooms, including 3 treatment rooms, and a “well and sick” area for people to wait for medical services and for their loved ones.

Will new services be provided? 

Bear Valley Community Hospital is always working to ensure we have the doctors and nurses needed to serve our mountain community.   The Center will provide the services our community needs most – such as “tele-health” capabilities that will allow access to many different medical specialties, especially Mental Health Services, Dermatology, and Cardiology.  Additionally, the Hospital is exploring options to affiliate with a leading medical center off the mountain as another step to improve access to medical specialists and technology for Bear Valley residents.

Why is the new building named after Brenda Boss?

Many in our community credit Brenda Boss as the driving force behind constructing today’s Bear Valley Community Hospital, which will celebrate its 40-year anniversary next year (2014).  Brenda Boss moved to Big Bear in 1941 and in the 1950’s became one of the leaders who would advocate for building BVCH, a crusade that would take more than 20 years to bring to fruition.  In the early years, Brenda often spoke of how frightening it would be not to have a hospital on our mountain and the possibility of having to take an ambulance down the hill for a life or death matter.  She tirelessly volunteered on the Hospital Auxiliary, lobbied Sacramento, and went to the Fluor Foundation all in a coordinated effort to raise money to build a hospital in Big Bear.  Once the Hospital opened in 1974, Brenda Boss served on the Hospital Board and continued for decades to volunteer tirelessly for Hospital causes. Learn more about Brenda Boss and our hospital’s history at

How can I learn more?  

For more information, contact Marilyn Vecchio, Manager of OutPatient Services

(909) 878-8265 or via email  Or visit

Please go to the History page to see pictures of Brenda Boss, read the legacy she left us.